1. Free Services
Many of our services are available at no cost. Refunds do not apply to free services, trials, or non-monetary interactions on the platform.
2. Paid Subscriptions or Platform Credits
If you purchased a subscription, package, or platform credit, you may request a full refund within 7 days of purchase, provided the service has not been used or accessed in a substantial way.
Partial refunds may be granted after 7 days, subject to the amount of usage and at our discretion.
3. Third-Party Services
If you connected with a third-party provider (e.g., a doctor, legal advisor, or therapist), you are bound by their refund or cancellation policies. Care Access PBC does not manage payments or refunds on behalf of third parties unless explicitly stated.
4. Technical Errors or Billing Issues
If you were charged in error, double-billed, or experienced a technical issue that prevented access to a paid feature, please contact us at
billing@careaccesspbc.com. We will review and resolve the issue as quickly as possible.
5. How to Request a Refund
To request a refund, email us at
billing@careaccesspbc.com with the following details:
Refunds, once approved, will be processed within 7–10 business days to the original payment method.
6. Non-Refundable Cases
We reserve the right to decline refund requests in cases of:
7. Contact
For all billing and refund-related inquiries, please contact:
Location: Care Access PBC, 1215 19th Street NW, Washington, D.C. 20036
